Voice AI can slip up when it misunderstands details or guesses without solid...

https://andressuniquechat.cloudhinter.com/posts/gartner-says-91-will-implement-ai-by-2026-what-should-i-do-first

Voice AI can slip up when it misunderstands details or guesses without solid data, leading to wrong answers. A simple way to catch these errors? Use readbacks for critical info like order IDs—have the system repeat them aloud for confirmation