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How to respond when an SOS alert comes from a family monitored medical alarm

https://inkmeridianx.com/s/dpTRFHKgKQw6TaeKVj9LK

When an SOS alert comes through, stay calm and follow these steps. Quickly check the alarm screen for the person's name and location. If it's a medical alert, call them back immediately—use the system's two-way speaker if available. Ask simple questions: 'Are you breathing okay?', 'Can you move your arms and legs?' If no response or garbled speech, dispatch emergency services while keeping the line open. Let responders hear the situation firsthand. Stay on the call until help arrives, speaking…