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Master data ownership decides who can create or change the shared records used by every location. Without clear ownership, stores may create duplicate SKUs, inconsistent categories, different units, or competing versions of the same product

A package transfer exception should be investigated before the transfer is recreated. The original event may be pending, partially processed, rejected because of status, or inconsistent with what the receiving location expects

A payment outage should not be treated as a general POS outage. The register, internet connection, payment processor, terminal, and integration can fail independently, and the response depends on which part of the chain is unavailable

A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data

The subscription price is only one part of a dispensary software budget. Massachusetts retailers also need to plan for implementation, devices, integrations, training, and the work required to leave an existing system

A recall response has to reach beyond the shelf. Affected inventory may also be reserved online, packed for delivery, held at another location, or already sold