Live chat to SMS handoff improves response rates, yet context loss can occur if agents switch channels mid-conversation.

https://privatebin.net/?9263e5d5d0ff9598#9TQbwaNybGYRBdj16dG4MzE571DX6Z2smJq2mEtJ3T9n

Live chat to SMS handoff improves response rates, yet context loss can occur if agents switch channels mid-conversation.