Listen without rushing to fix things. Ask what would help, and offer one...

https://trevorssmartnews.bearsfanteamshop.com/they-re-worried-about-being-institutionalized-how-do-i-respond

Listen without rushing to fix things. Ask what would help, and offer one practical step, like sitting together while they call a counselor. You might say, “I’m here, and we can take this one step at a time.” Keep kind boundaries