In 2026, AI customer service platforms are shifting from just assisting agents...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/which-platforms-support-email-and-voice-from-the-same-ai-layer

In 2026, AI customer service platforms are shifting from just assisting agents to actually resolving issues on their own. I've seen teams hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $0.50